Terms of Use & Privacy Policy

Terms & Conditions

Ithra, King Abdulaziz Center for World Culture, owns and operates this website and related mobile applications. Please read these terms of use carefully before using any of these channels. By using this site, you signify your agreement to these terms of use. If you do not agree to these terms of use, please do not use this site or any of the affiliated mobile applications. This includes downloading and installing on your device. Ithra, may modify these terms of use, as it deems necessary, at any time and without notice.

Restriction on Use of Materials
No material from this website or mobile applications may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way, except that you may download the material for your personal and non-commercial use only, provided you keep intact all copyright and other proprietary notices. You may not copy the material to another digital medium. All names, logos and trademarks appearing on this website and mobile applications are either owned by Ithra or one or more of its affiliated companies, or by a third party which has granted Ithra a right to use them. The use or misuse of these names, logos and trademarks or any other content, except as provided in these terms and conditions, is prohibited. Nothing contained herein shall be construed as granting the right to use any names, logos and trademarks without the written permission of the owner of the name, logo or trademark.
In the event you download software from the website or any of the mobile applications, the software, including any files, images incorporated in or generated by the software, and data accompanying the software (collectively, the “Software”) is licensed on a revocable, non-exclusive basis to you by Ithra. Ithra does not transfer title to the Software to you. You own the medium on which the Software is recorded, but Ithra retains full and complete title to the Software, and all intellectual property rights therein. You may not redistribute, sell, decompile, reverse engineer, disassemble or otherwise reduce the Software to a human-perceivable form.

Links to other websites
For your convenience, this website may contain links to other web sites, including some sites administered by Ithra, or administered by other companies on behalf of Ithra, as well as to sites unrelated to Ithra. The foregoing Privacy Statement does not apply to these linked web sites. Each web site should be checked for its own privacy statement. Saudi Aramco is not responsible for the privacy practices or the content of linked web sites that are not administered by or on behalf of Ithra.
A link on this website to any other web site not administered by or on behalf of Ithra does not imply (1) that Ithra agrees with or endorses the information, data or representations contained therein; (2) that Ithra sponsors, endorses, or is affiliated with or otherwise connected with such site, or with the company(ies) that operate it; or (3) that Ithra has authorized the linked site to use any names, logos and trademarks or copyrighted material of Ithra or its affiliates.

Disclaimer
THE MATERIALS IN THIS WEB SITE ARE PROVIDED “AS IS” AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, ITHRA DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
ITHRA DOES NOT WARRANT THAT THE FUNCTIONS CONTAINED IN THE MATERIALS WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THIS SITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
ITHRA DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE MATERIALS IN THIS WEB SITE IN TERMS OF THEIR CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE. YOU (AND NOT ITHRA) ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING, REPAIR OR CORRECTION. NEITHER ITHRA NOR ANY OF ITS AFFILIATES SHALL BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR IN ANY WAY CONNECTED WITH ACCESSING OR USING ANY CONTENT ON THIS WEB SITE OR ANY CONTENT ON ANY SITE OR SITES LINKED TO THIS SITE.
ITHRA RESERVES THE RIGHT TO MAKE CHANGES TO THIS WEBSITE AND TO THE REPRESENTATIONS INCLUDED AS PART OF THE WEBSITE AT ANY TIME WITHOUT NOTICE.

 

Ithra, King Abdulaziz Center for World Culture (“Ithra”), follows strict guidelines to protect personal data and ensures compliance with applicable data protection laws and regulations.

 Your privacy is important to us and maintaining your trust is a priority.  This Privacy Notice informs you that information submitted by you or collected by Ithra may be processed for the purposes below.

Information we collect

When you log-on to the Ithra site (https://tickets.ithra.com) (“Site”)we collect information about you (“Personal Data”).  This includes information you may provide or provided about you such as:

  • Name
  • Contact Numbers
  • Address
  • Email Address
  • Event and other preferences
  • Date of Birth
  • Language.

Collection, processing and use of your Personal Data

We collect Personal Data of users of the Site.  We collect, process and use your Personal Data in connection with your use of the Site in providing you services, including events at the King Abdulaziz Center for World Culture.  We do so to provide you with the service you requested, and where appropriate with your consent or based on our legitimate interest to streamline our business operations.  We may also collect information about your friends and family which you provide to us for the purpose of issuing tickets.  We do so on the understanding that you will have obtained their consent to provide this Personal Data to us. 

How we might share your Personal Data

We may share your Personal Data with third parties where:

  • We need assistance from third parties to grant you access to the Site and facilitate posting of information, content and/or otherwise operate the Site;
  • We have a public or legal duty to do so (e.g., assisting with detection of crime, regulatory reporting, litigation, or defending legal rights);
  • We asked for your permission to share your Personal Data and you agreed. 

We may share your Personal Data for control purposes:

  • With companies within our corporate family, such as our subsidiaries, corporate affiliates, including our parent company;
  • To any successor in the event of a reorganization, merger, divestment or other sale of some or all of our assets or stock;
  • To enforce or apply any agreements we have with you;
  • To third party suppliers who we use to support our business, including but not limited to the operation of this Site, including but not limited to Ticketmaster.

Sharing with TicketMaster

The Site is powered by Ticketmaster who will have access to personal data you provide us to fulfil your ticket request and to send to you information about other events which they feel will be of interest to you.    When they do this, this will be done outside of the relationship you have with Ithra.  Should you wish to opt-out, you can do this by unsubscribing to their communications.  Please note that by unsubscribing to this, you will also be unsubscribing to marketing communications about future Ithra events.  We would invite you to their privacy policy for more information about how your data will be used (https://www.ticketmaster.ae/help/PrivacyPolicies).  

How we protect and handle your Personal Data 

We use robust technical and organizational measures to protect any personal information we process about you.   All Ithra personnel who have access to your personal data operate under strict corporate guidelines to ensure the protection of the data and compliance with applicable local data protection laws and regulations.

International data transfers

We store and process your Personal Data in various jurisdictions, including the Kingdom of Saudi Arabia.  Your Personal Data may be shared with and processed by Ithra or other Ithra subsidiaries and affiliates outside of the country in which your Personal Data was collected.

The laws on processing such information, including where such information is classed as "personal data", in these locations may be less stringent than in your country. It may also be processed by staff operating outside of your country. We will take all steps reasonably necessary and/or required by applicable data protection laws to ensure that your information is treated securely and in accordance with this notice and applicable law.

How long do we keep your Personal Data?

We will keep Personal Data for as long as we have a relationship with you and when you use our Site.  Following end of the relationship, we shall retain this for a period of 5 years or such longer period as required by law and/or to protect our legal interests.  We won’t keep any information for longer than is strictly necessary and when we no longer need the information, we will securely destroy it in accordance with our internal policies or anonymize it.   

Should you require earlier deletion, you may discuss this by contacting Ithra using the contact us details below. 

Contact Us

If you have any questions regarding this Privacy Notice, please contact: info@ithra.com.